Description

Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively!

The Senior Manager, Tech Lead- Restaurant Monitoring Platform (RMP), will be responsible for the technical direction, strategy, overall development, and market adoption of Restaurant Tech Platform, Restaurant Monitoring Platform and capabilities within our restaurants!

Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant products and platforms, specifically focusing on McDonald’s Restaurant Tech Platform - Restaurant Monitoring Platform that enable the end to end monitoring of Restaurant Applications and the Restaurant Tech Platform they run on.
• Drive a technical direction for the product, and lead a development team.
• Assist with critical transformation effort to modernize McDonald’s Restaurant Tech stack /Platforms /applications, reduce complexity and time to deploy.
• Partner with our platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star.
• Lead the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD.
• Ensure the solution development is aligned with the architectural, quality, security standards and best practices.
• Accountable for deployment of new features including QA, push to production and defect remediation.
• Assist and be the domain expert on features and capabilities to our development partners and all product teams.
• Collaborate across functions (e.g. Segment Leads, Market partners, GTIO, GTRM and Program Management) to ensure timely delivery of product.
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s).

Qualifications

• Software development experience, with knowledge of Agile software development process
• Experience partnering with stakeholders across an at-scale, complex, global matrixed org setup.
• Excellent understanding of the latest development technologies, Infrastructure knowledge and observability/Monitoring solutions
• Experience in Agile Development, application of Agile techniques and delivery practices
• Strong communication skills with ability to explain complex technical decisions to non-technical partners.
• Strong quantitative analysis skills; analytics attitude and skills in research and analysis
• A passion for driving an improved customer experience as well as a passion for improving operations
• A love of new technologies and the drive to find ways to implement better tools and processes
• Retail and Digital technologies - especially Restaurant Application, Platform, Infrastructure and Observability/Monitoring
• Experience translating customer needs into product features
• Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
• Experience leading multi-functional teams and handling indirect reports to achieve organizational goals
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• Curious, task-oriented, and a self-starter with a strong bias for action; Consistent track record of “getting things done”

Preferred Qualifications

• Computer science /Engineering Degree or equivalent technical education
• 8+ years of technology experience required.
• 5+ years hands-on software development experience, with knowledge of Agile software development process
• 2+ years of Agile Product Management experience, preferably on Observability/ Restaurant monitoring, customer-facing products leading agile development teams.
• Experience partnering with stakeholders across a sophisticated, global matrixed org setup.
• Knowledge of professional software engineering standard processes and overall observability concepts including end to end monitoring solutions/technologies, application telemetry, self-healing, AI/ML Ops and Service/support integrations.

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.